Data Deletion Request Policy

1. Purpose

The purpose of this Policy is to explain the procedures used by Deluxe Smart Film Corp when responding to requests to delete personal information collected during the operation of our business.

We are committed to honoring valid deletion requests while also complying with applicable legal, regulatory, contractual, accounting, tax, warranty, and business record retention requirements.

2. Scope

This Policy applies to personal information collected through: Our Website, Contact Forms, Quote Requests, Product Purchases, Installation Services, Customer Support, Telephone Calls, Emails, SMS Messages, Facebook Messenger, Instagram Messaging, WhatsApp Business, CRM Systems, Marketing Campaigns, Online Courses, Certification Programs, Dealer Applications, Wholesale Applications, and Employment Applications (where applicable).

This Policy applies only to personal information maintained by Deluxe Smart Film Corp.

3. Information Eligible for Deletion

Subject to applicable law, you may request deletion of personal information including: Name, Email Address, Phone Number, Mailing Address, Billing Address, Shipping Address, Property Address, Company Name, Customer Notes, Marketing Preferences, Contact History, Website Form Submissions, CRM Contact Records, Appointment Requests, Customer Service Communications, Marketing Records, Social Media Messages (where reasonably available), and Other personal information not required to be retained by law.

Deletion requests apply only to information that Deluxe Smart Film Corp controls.

4. Information That May Be Retained

Certain information may be retained even after a deletion request if required or permitted by law or necessary for legitimate business purposes.

Examples include: Completed invoices, Accounting records, Tax records, Payment records, Warranty records, Installation records, Product serial numbers, Signed contracts, Purchase Orders, Safety records, Insurance records, Records required by court order, Fraud investigations, Security investigations, Information necessary to establish, exercise, or defend legal claims, and Information required to comply with federal, state, or local laws.

Where possible, retained information will be limited to what is reasonably necessary.

5. Who May Submit a Request

Deletion requests may be submitted by: The individual whose information is involved, A parent or legal guardian acting on behalf of a minor, An authorized legal representative, and An authorized agent, where permitted by applicable law.

We may require documentation verifying authority before processing requests submitted by third parties.

6. How to Submit a Request

Requests may be submitted by:

• Email: dsf@deluxesmartfilm.com
• Telephone: (305) 833-7887
• Mail: Deluxe Smart Film Corp, 4080 NW 132nd Street, Unit J, Opa-locka, Florida 33054, United States

Requests should include: Full Name, Email Address, Phone Number, Description of the request, and Any additional information necessary to identify your records. Providing complete information helps us process your request more efficiently.

7. Identity Verification

To protect your privacy, we may request information necessary to verify your identity before processing a deletion request. Verification methods may include: Confirmation of contact information, Verification emails, Telephone confirmation, Invoice information, Project information, Government-issued identification where legally appropriate, and Other reasonable verification methods.

Failure to verify identity may prevent us from processing the request.

8. Processing Your Request

Once a request has been verified, we will review the request to determine: Whether the requested information exists, Whether the information is eligible for deletion, Whether legal exceptions apply, and Whether additional verification is required.

If deletion is appropriate, we will make reasonable efforts to permanently delete or anonymize the applicable information from our active systems. Some information may remain in archived backups until those backups are securely overwritten in accordance with our normal retention practices.

9. Time to Respond

We strive to acknowledge deletion requests promptly and respond within the timeframes required by applicable law. Complex requests, multiple requests, or requests requiring additional verification may require additional time where permitted by law. If additional time is necessary, we will notify you when required.

10. Exceptions to Deletion

We may decline all or part of a deletion request where retention is necessary to: Complete an existing transaction, Fulfill contractual obligations, Complete warranty obligations, Complete installation services, Comply with legal obligations, Maintain accounting records, Maintain tax records, Detect fraud, Prevent security incidents, Protect Company rights, Defend legal claims, Enforce agreements, Exercise rights provided by law, Maintain business continuity, or Comply with court orders.

Where applicable, we will explain the basis for any denial.

11. Marketing Communications

Deletion of your personal information does not automatically unsubscribe you from marketing communications already scheduled for delivery.

You may unsubscribe from marketing emails at any time by: Clicking the unsubscribe link included in our emails, or Contacting us directly. Opting out of marketing communications does not affect transactional communications relating to active orders, warranties, appointments, invoices, or legal notices.

12. Third-Party Providers

We use trusted third-party service providers to operate our business. Where appropriate, we will make commercially reasonable efforts to request deletion of applicable personal information from third-party providers that process information on our behalf.

Examples include: CRM Providers, Email Platforms, SMS Platforms, Marketing Platforms, Cloud Storage Providers, Payment Processors, and Website Hosting Providers. We cannot control deletion practices for independent third parties that collect information directly from you.

13. Fraud Prevention

We reserve the right to retain information reasonably necessary to: Detect fraud, Investigate unauthorized activity, Prevent identity theft, Protect our business, Protect customers, and Enforce contractual obligations.

14. Legal Holds

If information becomes subject to litigation, investigation, subpoena, government request, insurance claim, or legal hold, deletion may be postponed until the matter has been resolved.

15. Security of Deletion Requests

Deletion requests are processed using reasonable administrative and technical safeguards designed to protect your personal information throughout the verification and deletion process.

16. Authorized Agents

Where permitted by law, an authorized agent may submit a deletion request on behalf of another individual. We may require: Written authorization, Identity verification of both parties, and Documentation confirming legal authority.

17. Appeals

If your deletion request is denied, and applicable law provides an appeal process, you may submit a written request for reconsideration. Appeals should clearly explain why you believe the original decision should be reconsidered and include any additional supporting information.

18. Changes to This Policy

Deluxe Smart Film Corp reserves the right to modify this Data Deletion Request Policy at any time. Changes become effective immediately upon posting the revised Policy on our Website unless otherwise required by applicable law. The "Last Updated" date at the beginning of this document reflects the latest revision.

19. Contact Information

If you have questions regarding this Data Deletion Request Policy or wish to submit a deletion request, please contact us:

Deluxe Smart Film Corp
4080 NW 132nd Street, Unit J
Opa-locka, Florida 33054
United States
Phone: (305) 833-7887
Email: dsf@deluxesmartfilm.com
Website: www.deluxesmartfilm.com

20. Related Policies

This Data Deletion Request Policy should be read together with the following documents: Privacy Policy, Website Terms & Conditions, Terms of Sale, Cookie Policy, Accessibility Statement, SMS Terms & Conditions, Refund & Cancellation Policy, Shipping Policy, Warranty Policy, Installation Terms & Conditions, Measurement Accuracy Policy, Acceptable Use Policy, Disclaimer, and Limitation of Liability Policy.

These documents collectively form the legal framework governing your use of our Website, products, and services.

Severability

If any provision of this Data Deletion Request Policy is determined by a court of competent jurisdiction to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

No Waiver

The failure of Deluxe Smart Film Corp to enforce any provision of this Policy shall not constitute a waiver of that provision or any other provision.

Governing Law

This Policy shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles. Unless otherwise required by applicable law, any legal action arising from this Policy shall be brought exclusively in the appropriate state or federal courts located in Miami-Dade County, Florida.

Entire Agreement

This Data Deletion Request Policy, together with the Privacy Policy, Website Terms & Conditions, Terms of Sale, Cookie Policy, Accessibility Statement, and all other related legal documents incorporated by reference, constitutes the complete understanding regarding requests for the deletion of personal information maintained by Deluxe Smart Film® Corp.