• Company Information
• Scope of This Privacy Policy
• Information We Collect
• Information Collected Automatically
• Cookies and Similar Technologies
• Types of Cookies We Use
• Cookie Management
• Do Not Track Signals
• How We Use Your Information
• Legal Basis for Processing
• Third-Party Services
• Advertising & Analytics Technologies
• Social Media Platforms
• Information Sharing
• Data Security
• Data Retention
• Your Privacy Rights
• Children's Privacy
• International Users
• State Privacy Rights
• Changes to This Privacy Policy
• Contact Information
• Related Policies

1. Company Information

Legal Company Name: Deluxe Smart Film Corp

Business Address: 4080 NW 132nd Street, Unit J, Opa-locka, Florida 33054, United States

Telephone: (305) 833-7887

Email: dsf@deluxesmartfilm.com

Website: www.deluxesmartfilm.com

2. Scope of This Privacy Policy

This Privacy Policy applies to all information collected by Deluxe Smart Film Corp through:

• Our website
• Quote request forms
• Contact forms
• Product inquiry forms
• Appointment scheduling
• Telephone calls
• Emails
• SMS text messaging
• Facebook Messenger
• Instagram Direct Messages
• WhatsApp Business
• Live chat
• Online purchases
• Offline purchases
• Customer support
• Product registrations
• Warranty requests
• Training registrations
• Certification programs
• Trade show interactions
• Social media pages
• Marketing campaigns
• Mobile devices
• Any other services operated by the Company

This Privacy Policy does not apply to third-party websites or services that are not owned or controlled by Deluxe Smart Film Corp.

3. Information We Collect

Depending on how you interact with us, we may collect the following categories of information.

Personal Identification Information

We may collect:

• Full Name
• Business Name
• Job Title
• Email Address
• Phone Number
• Mobile Number
• Billing Address
• Shipping Address
• Installation Address
• Property Address
• Company Information
• Project Information

To prepare estimates and perform services, we may collect:

• Window measurements
• Glass dimensions
• Product specifications
• Photos
• Videos
• Blueprints
• Architectural drawings
• Construction plans
• Property information
• Installation preferences
• Product selections

Payment Information

When you purchase products or services, payment information may be collected through secure third-party payment processors. Depending on your selected payment method, this may include:

• Billing Name
• Billing Address
• Transaction Amount
• Invoice History
• Payment Confirmation

We do not store complete credit card numbers or card security codes on our servers.

Communications

We may retain records of communications including:

• Emails
• Phone Calls
• SMS Messages
• Live Chat Conversations
• Facebook Messages
• Instagram Messages
• WhatsApp Messages
• Customer Support Requests
• Appointment Confirmations
• Warranty Communications

Technical Information

Our website may automatically collect:

• IP Address
• Browser Type
• Browser Version
• Device Type
• Operating System
• Internet Service Provider
• Language Settings
• Screen Resolution
• Time Zone
• Referral URL
• Exit Pages
• Session Duration
• Clickstream Data
• Website Activity

Marketing Information

We may collect marketing-related information such as:

• Advertisement interactions
• Form submissions
• Landing page visits
• Newsletter subscriptions
• Marketing preferences
• Campaign responses
• Website engagement

4. Information Collected Automatically

When you visit our website, certain information may be collected automatically through technologies including:

• Cookies
• Web Beacons
• Tracking Pixels
• JavaScript Tags
• Session Storage
• Local Storage
• Server Logs
• Analytics Software
• Conversion Tracking Technologies

This information helps us:

• Improve website functionality
• Maintain website security
• Analyze website traffic
• Measure advertising performance
• Improve customer experience
• Detect fraud
• Diagnose technical issues

5. Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve functionality, personalize user experiences, analyze website traffic, and measure marketing performance.

Cookies are small text files placed on your device by your web browser. These technologies help us:

• Remember your preferences
• Maintain secure sessions
• Process quote requests
• Improve website performance
• Analyze visitor behavior
• Personalize content
• Improve customer support
• Measure advertising campaigns

6. Types of Cookies We Use

Essential Cookies

Essential cookies are required for the website to function properly. These cookies support:

• Website Security
• Login Sessions
• Form Submissions
• Shopping Cart Functions
• Fraud Prevention
• Load Balancing
• Website Navigation

Without these cookies, portions of the website may not function properly.

Functional Cookies

Functional cookies remember information that improves your browsing experience. Examples include:

• Preferred Language
• Accessibility Settings
• Saved Preferences
• User Interface Settings
• Previously Submitted Information

Analytics Cookies

Analytics cookies help us understand how visitors use our website. These cookies may collect:

• Pages Visited
• Time on Site
• Bounce Rate
• Device Type
• Browser Type
• Geographic Region
• Referral Sources
• Navigation Patterns

This information is generally aggregated and used to improve our website.

Advertising Cookies

Advertising technologies help us measure marketing performance and display advertisements that may be relevant to your interests. Advertising technologies may include:

• Meta Pixel
• Meta Conversions API
• Google Ads
• Google Analytics
• Remarketing Technologies
• Conversion Tracking
• Audience Matching

7. Cookie Management

Most web browsers allow you to:

• View Cookies
• Delete Cookies
• Block Cookies
• Block Third-Party Cookies
• Receive Notifications Before Cookies Are Stored
• Configure Browser Privacy Settings

Disabling cookies may reduce certain website functionality. Where required by applicable law, visitors may also be presented with a cookie consent banner allowing them to accept, reject, or customize cookie preferences.

8. Do Not Track Signals

Some internet browsers provide a "Do Not Track" ("DNT") feature that allows users to indicate a preference not to be tracked across websites. At this time, there is no universally accepted standard governing how websites should respond to Do Not Track signals. Accordingly, our website may not respond differently when a Do Not Track signal is received. You may continue to manage tracking technologies through your browser settings or available opt-out mechanisms provided by third parties.

9. How We Use Your Information

We use your information for legitimate business purposes, including:

• Providing Quotes
• Processing Orders
• Scheduling Installations
• Delivering Products
• Customer Service
• Technical Support
• Warranty Administration
• Appointment Scheduling
• Payment Processing
• Fraud Prevention
• Identity Verification
• Internal Reporting
• Product Improvements
• Website Improvements
• Marketing Communications
• Business Analytics
• Employee Training
• Legal Compliance
• Tax Reporting
• Accounting
• Record Keeping

We may also use your information to:

• Respond to inquiries
• Send invoices
• Confirm appointments
• Provide project updates
• Improve our products and services
• Measure advertising effectiveness
• Develop new products and services

10. Legal Basis for Processing

Where applicable, we process personal information based upon one or more of the following legal bases:

• Your Consent
• Performance of a Contract
• Compliance with Legal Obligations
• Legitimate Business Interests
• Protection of Legal Rights
• Fraud Prevention
• Security Monitoring

11. Third-Party Services

To efficiently operate our business, we may utilize trusted third-party service providers who assist us with providing products, services, customer support, marketing, payment processing, website hosting, and business operations.

These providers may process personal information solely for the purpose of performing services on our behalf and are contractually obligated, where applicable, to protect your information.

Examples of third-party providers may include:

• Payment Processors
• Shipping Carriers
• Customer Relationship Management (CRM) Platforms
• Website Hosting Providers
• Cloud Storage Providers
• Appointment Scheduling Platforms
• Email Marketing Providers
• SMS Service Providers
• Accounting Software
• Customer Support Platforms
• Marketing Agencies
• Analytics Providers
• Advertising Platforms
• Fraud Prevention Services
• Security Monitoring Services

We may replace or add service providers as our business evolves.

12. Advertising & Analytics Technologies

To better understand how visitors interact with our website and to improve our advertising efforts, we may use various analytics and advertising technologies.

Google Services

We may utilize Google services including, but not limited to:

• Google Analytics
• Google Ads
• Google Tag Manager
• Google Search Console
• Google Maps
• Google Business Profile
• Google reCAPTCHA

Google may collect information regarding your interaction with our website in accordance with Google's own privacy practices.

Meta Technologies

We may utilize technologies provided by Meta Platforms, Inc., including:

• Meta Pixel
• Meta Conversions API
• Facebook Lead Ads
• Facebook Messenger
• Instagram Messaging
• Facebook Login
• Instagram Login
• Meta Business Suite
• Advertising Measurement
• Conversion Tracking
• Remarketing Services

These technologies help us understand advertising performance, improve customer experiences, and measure website activity.

Customer Relationship Management (CRM)

We use customer relationship management and marketing automation software to manage customer communications and business operations.

Our CRM systems may include platforms such as:

• LeadConnector
• CRM Integrations
• Automation Platforms

These systems may process:

• Contact Information
• Quote Requests
• Appointment Scheduling
• Sales Opportunities
• Customer Communications
• Marketing Preferences
• Email Communications
• SMS Communications
• Customer Service Records

Information processed through these systems is used solely for legitimate business purposes.

Call Tracking & Communications

We may utilize communication technologies that help us improve customer service, including:

• Call Tracking
• Call Recording (where permitted by law)
• Voicemail Systems
• Business Telephone Systems
• SMS Platforms
• Email Platforms

By contacting us, you acknowledge that communications may be monitored or recorded where permitted by applicable law for quality assurance, training, dispute resolution, fraud prevention, and legal compliance.

13. Social Media Platforms

If you communicate with us through social media platforms, your interactions may also be governed by the privacy policies of those respective platforms.

These platforms may include:

• Facebook
• Instagram
• LinkedIn
• YouTube
• TikTok
• Pinterest
• X (formerly Twitter)
• WhatsApp
• Threads

We encourage you to review each platform's privacy policy before interacting with us through those services.

14. Information Sharing

Deluxe Smart Film Corp does not sell your personal information for monetary compensation.

We may disclose personal information only when reasonably necessary to:

• Provide requested products or services
• Complete transactions
• Process payments
• Schedule installations
• Deliver products
• Provide warranty support
• Respond to customer inquiries
• Comply with applicable laws
• Respond to court orders or lawful governmental requests
• Protect the rights, property, or safety of the Company, our customers, or others
• Detect, investigate, or prevent fraud, security incidents, or illegal activity
• Enforce our agreements, policies, and terms

We may also share information with professional advisors, insurers, auditors, financial institutions, or potential successors in the event of a merger, acquisition, sale of assets, financing, or business restructuring, subject to applicable law.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

15. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, misuse, or destruction.

Security measures may include:

• Secure servers
• Firewalls
• Encryption where appropriate
• Secure Socket Layer (SSL/TLS) technology
• Password-protected systems
• Multi-factor authentication where available
• Restricted employee access
• Employee privacy training
• Security monitoring
• Software updates
• Routine backups
• Vendor security reviews

Despite our efforts, no method of transmitting data over the Internet or storing electronic information is completely secure. Accordingly, we cannot guarantee absolute security.

Security Incident Response

If we become aware of a security incident involving personal information, we will investigate the matter promptly and take commercially reasonable steps to contain the incident, mitigate potential harm, and provide any notifications required by applicable law.

16. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide products and services
• Complete transactions
• Fulfill contractual obligations
• Maintain warranty records
• Respond to customer inquiries
• Resolve disputes
• Comply with tax, accounting, and legal obligations
• Enforce our agreements
• Protect our legal interests

When personal information is no longer required, we will securely delete, anonymize, or otherwise dispose of it in accordance with applicable laws and our internal retention practices.

Data Minimization

We strive to collect only the personal information reasonably necessary to operate our business and provide requested products and services.

We ask customers not to submit sensitive personal information unless specifically requested by the Company.

17. Your Privacy Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including the right to:

• Know what personal information we collect
• Access your personal information
• Correct inaccurate personal information
• Request deletion of certain personal information
• Request data portability where applicable
• Object to or restrict certain processing activities where permitted by law
• Withdraw consent where processing is based on consent
• Opt out of certain marketing communications

To exercise your rights, please contact us using the information provided at the end of this Privacy Policy.

We may request information to verify your identity before processing your request.

18. State Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state laws.

These rights may include:

• Right to Know
• Right to Access
• Right to Correct
• Right to Delete
• Right to Data Portability
• Right to Opt Out of Targeted Advertising
• Right to Appeal Certain Privacy Decisions

Where applicable, Deluxe Smart Film Corp will honor qualifying requests in accordance with the laws of the applicable state.

California Residents

California residents may have additional rights under applicable California privacy laws, including the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), subject to applicable thresholds and legal requirements.

Florida Residents

Florida residents may have rights under applicable Florida privacy and consumer protection laws. Where applicable, we will process qualifying requests in accordance with Florida law.

Nevada Residents

Nevada residents who wish to exercise applicable privacy rights may contact us using the contact information below.

19. Children's Privacy

Our website and services are intended for individuals who are at least 18 years of age or the age of majority in their jurisdiction.

We do not knowingly collect personal information from children under the age of 13.

If we learn that personal information has been collected from a child under 13 without appropriate authorization, we will take reasonable steps to delete that information.

Parents or legal guardians who believe their child has provided personal information should contact us immediately.

20. International Users

Our business is located in the United States.

If you access our website from another country, you understand and agree that your information may be transferred to, stored, and processed in the United States, where privacy laws may differ from those of your country.

By using our website or services, you consent to such transfers where permitted by applicable law.

21. Changes to This Privacy Policy

We reserve the right to modify, update, or revise this Privacy Policy at any time without prior notice, except where notice is required by applicable law.

The updated version will become effective immediately upon posting on our website.

The "Last Updated" date at the top of this Privacy Policy reflects the date of the most recent revision.

Your continued use of our website, products, or services after changes have been posted constitutes your acceptance of the revised Privacy Policy.

22. Contact Information

If you have questions regarding this Privacy Policy, your personal information, or your privacy rights, please contact us:

Deluxe Smart Film Corp

4080 NW 132nd Street, Unit J
Opa-locka, Florida 33054
United States

Phone: (305) 833-7887

Email: dsf@deluxesmartfilm.com

Website: www.deluxesmartfilm.com

23. Related Policies

This Privacy Policy should be read together with our:

• Website Terms & Conditions
• Terms of Sale
• Cookie Policy
• Accessibility Statement
• Data Deletion Request Policy
• SMS Terms & Conditions
• Refund & Cancellation Policy
• Shipping Policy
• Warranty Policy
• Installation Terms & Conditions
• Measurement Accuracy Policy
• Acceptable Use Policy
• Disclaimer
• Limitation of Liability Policy

Each of these documents forms part of the overall legal framework governing your relationship with Deluxe Smart Film Corp. Where applicable, these policies are incorporated by reference into one another.

Severability

If any provision of this Privacy Policy is determined by a court of competent jurisdiction to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect to the fullest extent permitted by law.

No Waiver

The failure of Deluxe Smart Film Corp to enforce any provision of this Privacy Policy shall not constitute a waiver of that provision or any other provision.

Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles. Any legal action arising from this Privacy Policy shall be brought in the appropriate state or federal courts located in Florida, unless otherwise required by applicable law.

Entire Agreement

This Privacy Policy, together with any documents expressly incorporated by reference, constitutes the entire understanding regarding the collection, use, disclosure, and protection of personal information by Deluxe Smart Film Corp and supersedes any prior privacy statements relating to the same subject matter.