Smart Film Warranty: 2 Years

1. Definitions

For purposes of this Policy:

• Product means Smart Glass, Smart Film, Decorative Film, Solar Control Film, Safety & Security Film, controllers, transformers, electrical components, accessories, replacement parts, and any related products sold by the Company.
• Installation means work performed directly by employees or authorized representatives of Deluxe Smart Film Corp.
• Manufacturing Defect means a defect resulting from the manufacturing process and not from misuse, improper installation, accidents, environmental conditions, or normal wear.
• Customer means the original purchaser identified on the Company's invoice.

2. Scope

This Warranty applies only to Products purchased directly from Deluxe Smart Film Corp. Coverage includes: Smart Glass, PDLC Smart Film, Decorative Privacy Film, Solar Control Film, Safety & Security Film, Controllers, Transformers, Wiring Components, Electrical Accessories, and Installation Services.

3. Limited Warranty

Subject to all limitations contained in this Policy, the Company warrants that covered Products shall be free from defects in materials and workmanship during the applicable Warranty Period under normal intended use. This is a limited warranty and provides only the remedies specifically stated herein.

4. Warranty Periods

Unless otherwise stated in writing:

• Smart Glass: Two (2) Years
• PDLC Smart Film: Two (2) Years
• Decorative Film: Manufacturer Warranty
• Solar Film: Manufacturer Warranty
• Safety & Security Film: Manufacturer Warranty
• Controllers: Two (2) Years
• Transformers: Two (2) Years
• Electrical Components: Two (2) Years
• Installation Workmanship: Two (2) Years

Warranty periods begin upon: Substantial completion of installation; or Delivery for product-only purchases.

5. Installation Workmanship Warranty

The workmanship warranty applies only to installations completed by Deluxe Smart Film Corp. No installation warranty is provided for work performed by: Homeowners, DIY installers, Contractors, Builders, Dealers, Third-party installers, or Unauthorized installers.

6. Product Care & Maintenance Requirements

To maintain warranty coverage, customers must properly care for Products. Customers shall: Clean products only using approved methods, Avoid abrasive cleaners, Avoid razor blades or sharp objects, Protect electrical components from moisture, Avoid exposing electrical connections to standing water, and Follow all maintenance instructions provided by the Company. Failure to follow proper maintenance procedures may void warranty coverage.

7. Product Storage & Handling Requirements

Prior to installation, Products must be stored properly. Customers agree to: Store Products indoors unless otherwise approved, Protect Products from moisture, Protect Products from excessive heat, Protect Products from freezing temperatures, Store glass vertically using appropriate supports, Avoid excessive pressure on Smart Film rolls, Avoid bending beyond recommended tolerances, and Prevent UV exposure beyond recommended limits before installation. Damage caused by improper storage or handling is not covered.

8. Electrical System Requirements

Smart Products require proper electrical installation. Warranty coverage requires: Proper voltage, Proper transformers supplied or approved by the Company, Compliance with applicable electrical codes, Installation by qualified personnel where required, and Proper surge protection where reasonably appropriate. Electrical damage caused by improper wiring, improper voltage, incompatible components, or power surges is excluded.

9. What Is Covered

Subject to this Policy, the warranty may cover: Manufacturing defects, Material defects, Defective workmanship, Electrical component defects, Factory delamination, Switching failure due to manufacturing defects, and Company installation defects. Coverage applies only during normal intended use.

10. What Is Not Covered

Warranty exclusions include, but are not limited to: Scratches, Chips, Broken glass, Customer abuse, Negligence, Vandalism, Theft, Floods, Hurricanes, Fire, Lightning, Power surges, Salt-air corrosion, Chemical exposure, Structural movement, Building settlement, Improper cleaning, Improper maintenance, Improper storage, Improper electrical installation, Unauthorized repairs, Unauthorized modifications, Improper operation, Existing glass defects, Existing seal failures, Existing window defects, Customer measurement errors, Installation on incompatible glass, Improper substrates, Moisture intrusion, Cosmetic imperfections not affecting functionality, Normal aging, and Normal wear and tear.

11. Customer Responsibilities

Customers must: Inspect Products upon delivery, Report visible damage immediately, Maintain Products, Follow Company instructions, Preserve proof of purchase, Allow inspections, Prevent additional damage after discovering a defect, Cooperate with warranty investigations, and Maintain safe site access. Failure to meet these responsibilities may reduce or void warranty coverage.

12. Warranty Claim Procedure

To initiate a warranty claim, customers must notify the Company promptly after discovering the issue. Claims should include: Full Name, Address, Telephone Number, Email, Invoice Number, Installation Date, Product Description, Detailed explanation, Photos, and Videos (if applicable).

13. Required Claim Documentation

The Company may request: Purchase invoices, Installation records, Maintenance history, Photographs, Videos, Electrical testing, Service records, Serial numbers, and Product labels. Failure to provide reasonably requested documentation may delay or prevent claim processing.

14. Company Inspection Rights

The Company reserves the right to inspect any Product before approving warranty coverage. Inspection methods may include: Site visits, Remote inspections, Video inspections, Product testing, Electrical testing, and Laboratory evaluation. Customers shall provide reasonable access.

15. Warranty Determination

After inspection, the Company shall determine whether: A manufacturing defect exists, Warranty coverage applies, The issue resulted from misuse, Repairs are appropriate, or Replacement is appropriate. The Company's determination shall be made in good faith based on available evidence.

16. Repair or Replacement

If coverage is approved, the Company may, at its sole discretion: Repair the Product, Replace the Product, Replace individual components, Repair installation defects, Provide comparable replacement materials, or Refund the purchase price where required by law. Repair or replacement does not restart or extend the original warranty period unless required by law.

17. Replacement Products

Replacement Products may: Be new, Be refurbished, Contain updated components, or Differ slightly in color or appearance due to manufacturing changes. Such differences do not constitute defects.

18. Third-Party Manufacturer Warranties

Certain Products are manufactured by third parties. Where applicable: Manufacturer warranties remain the responsibility of the manufacturer. Deluxe Smart Film Corp may assist in facilitating warranty claims but does not guarantee manufacturer approval, processing times, or final decisions.

19. Transferability

Unless expressly agreed in writing, this Warranty is provided solely to the original purchaser and is non-transferable.

20. Warranty Limitations

This Warranty is exclusive. No salesperson, installer, contractor, dealer, distributor, employee, or representative may modify or extend this Warranty without written authorization from an authorized officer of Deluxe Smart Film Corp.

21. Disclaimer of Implied Warranties

To the fullest extent permitted by law, all implied warranties, including merchantability and fitness for a particular purpose, are limited to the duration of this express Warranty.

22. Limitation of Liability

To the fullest extent permitted by law, Deluxe Smart Film Corp shall not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to: Lost profits, Lost business opportunities, Loss of use, Delay damages, Property damage beyond the warranted Product, Temporary housing expenses, Business interruption, and Lost revenue. The Company's total liability shall never exceed the amount paid for the specific Product or Installation giving rise to the claim.

23. Force Majeure

The Company shall not be responsible for delays in warranty service caused by events beyond its reasonable control, including natural disasters, hurricanes, pandemics, labor shortages, supply chain interruptions, transportation delays, cyberattacks, utility failures, governmental actions, acts of war, civil unrest, or other force majeure events.

24. Fraud Prevention

The Company reserves the right to deny warranty claims involving: Fraud, Misrepresentation, Altered invoices, Altered serial numbers, False statements, Intentional damage, or Misuse of warranty benefits. Suspected fraud may be referred to the appropriate authorities or insurers where permitted by law.

25. Reservation of Rights

Deluxe Smart Film Corp reserves all rights and remedies available under applicable law. No action or inaction by the Company shall be construed as a waiver of any legal or contractual right.

26. Governing Law

This Policy shall be governed by the laws of the State of Florida. Exclusive venue for any dispute shall be the state or federal courts located in Miami-Dade County, Florida, unless applicable law requires otherwise.

27. Severability

If any provision of this Policy is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

28. No Waiver

Failure to enforce any provision of this Policy shall not constitute a waiver of that provision or any other provision.

29. Assignment

Customers may not assign or transfer this Warranty without the Company's prior written consent. The Company may assign its rights or obligations to an affiliate, successor, or purchaser of substantially all of its assets.

30. Survival

The provisions relating to limitation of liability, warranty exclusions, dispute resolution, governing law, indemnification, fraud prevention, and any obligations intended by their nature to survive shall remain in effect after expiration or termination of this Warranty.

31. Changes to this Policy

Deluxe Smart Film Corp reserves the right to modify this Warranty Policy at any time. Any changes will apply prospectively unless otherwise required by law.

32. Contact Information

Deluxe Smart Film Corp
4080 NW 132nd Street, Unit J
Opa-locka, Florida 33054
United States
Phone: (305) 833-7887
Email: dsf@deluxesmartfilm.com
Website: www.deluxesmartfilm.com

33. Related Policies

This Warranty Policy should be read together with all Company policies, including the Privacy Policy, Terms of Sale, Shipping Policy, Installation Terms & Conditions, Product Care & Maintenance Guide, Measurement Accuracy Policy, Refund & Cancellation Policy, Cookie Policy, Accessibility Statement, Acceptable Use Policy, Disclaimer, and Limitation of Liability Policy.

34. Entire Agreement

This Warranty Policy, together with all related policies incorporated by reference, constitutes the complete and exclusive agreement regarding warranty coverage for products and services provided by Deluxe Smart Film Corp. In the event of any conflict between this Policy and prior oral or written statements, this Policy shall control to the fullest extent permitted by applicable law.