SMS Terms & Conditions

1. Program Description

Deluxe Smart Film Corp may offer SMS and MMS messaging services to communicate with customers, prospective customers, vendors, dealers, installers, distributors, and other individuals who voluntarily provide their mobile phone numbers.

SMS communications are intended to improve customer service and provide important information regarding our products and services.

Participation in our SMS program is completely voluntary.

2. Consent to Receive Messages

By submitting your mobile phone number through our Website, contact forms, quote request forms, appointment scheduling tools, social media, online advertisements, customer service representatives, or any other communication channel, you expressly consent to receive SMS and MMS messages from Deluxe Smart Film Corp.

Your consent includes messages sent using automated technology where permitted by applicable law. Consent to receive marketing messages is not a condition of purchasing any product or service.

You represent that:

• You are the authorized user of the mobile phone number provided.
• You have authority to consent to receive SMS messages.
• The information you provide is accurate.
• You will notify us if your mobile number changes.

3. Types of Messages

Depending on your relationship with Deluxe Smart Film Corp, you may receive messages including:

Customer Service

• Appointment confirmations & reminders
• Installation scheduling
• Delivery & project updates
• Order confirmations & customer support

Sales Communications

• Quote follow-ups & estimate reminders
• Product recommendations
• Promotional offers & discounts
• Financing information & new product announcements

Transactional Messages

• Invoice notifications & payment confirmations
• Warranty information & shipping notifications
• Service & order status updates

Marketing Messages

If you separately consent to receive marketing communications, you may receive: Promotions, Special offers, Product launches, Educational content, Event invitations, Industry updates, Training opportunities, and Certification announcements.

4. Message Frequency

Message frequency varies depending upon: Your requests, Active projects, Customer support activity, Appointment scheduling, Marketing preferences, Promotions, and Warranty activity. Some customers may receive only a few messages, while active projects may require additional communications.

5. Message & Data Rates

Standard message and data rates may apply according to your wireless carrier's pricing plan. Deluxe Smart Film Corp does not charge additional fees for participating in the SMS program; however, your mobile carrier may impose charges. Please contact your wireless carrier for information regarding your messaging plan.

6. Opting Out

You may opt out of receiving SMS marketing messages at any time. To unsubscribe, simply reply: STOP

After receiving your request, we will make reasonable efforts to remove you from future marketing text messages. You may also contact us directly to request removal.

Please note: Opting out of marketing messages does not prevent us from sending important transactional communications relating to: Active orders, Installations, Warranty claims, Appointment confirmations, Payment notifications, Safety notices, and Legal notices where permitted by applicable law.

7. Help & Customer Support

For assistance regarding our SMS program, you may reply: HELP or contact us directly.

Phone: (305) 833-7887
Email: dsf@deluxesmartfilm.com

8. Eligibility

You must be at least eighteen (18) years of age or the age of majority in your jurisdiction to enroll in our SMS program. By enrolling, you represent that you satisfy these eligibility requirements.

9. Supported Carriers

Our SMS services may be supported by most major wireless carriers. However: Carrier participation may vary, Message delivery cannot be guaranteed, and Carrier compatibility may change without notice. Wireless carriers are not responsible for delayed or undelivered messages.

10. Delivery Disclaimer

Actual message delivery depends on numerous factors beyond our control, including: Wireless carrier availability, Network coverage, Mobile device compatibility, Internet connectivity, Service interruptions, System maintenance, Weather events, and Power outages.

Deluxe Smart Film Corp does not guarantee: Immediate delivery, Successful delivery, Continuous availability, or Error-free messaging.

11. Privacy

Information collected through our SMS program is handled in accordance with our Privacy Policy. We do not sell your mobile phone number for monetary compensation.

Your information may be shared with service providers assisting in delivering SMS communications, including messaging platforms and customer relationship management (CRM) providers, solely for the purpose of operating our business.

For additional information regarding how we collect, use, and protect personal information, please review our Privacy Policy.

12. Customer Responsibilities

Customers agree to: Provide accurate contact information, Notify us if their phone number changes, Keep mobile devices reasonably secure, Maintain current contact information, and Use the SMS program lawfully.

13. Prohibited Uses

You agree not to: Misuse the SMS program, Submit another person's phone number without authorization, Attempt unauthorized access to messaging systems, Interfere with SMS services, Use our messaging services for unlawful purposes, or Submit fraudulent information.

14. Changes to the SMS Program

We reserve the right to: Modify SMS features, Add or remove messaging services, Change supported communication methods, Suspend promotions, or Discontinue messaging programs. Changes may occur without prior notice where permitted by law.

15. Suspension or Termination

We reserve the right to suspend or terminate SMS communications if: Fraud is suspected, Terms are violated, Incorrect contact information is provided, Messaging systems are abused, Required by law, or Necessary to protect the Company or other users.

16. Limitation of Liability

To the fullest extent permitted by applicable law, Deluxe Smart Film Corp shall not be liable for: Delayed messages, Failed message delivery, Carrier outages, Technical failures, Wireless service interruptions, Lost communications, Mobile device failures, or Incorrect customer contact information.

Our total liability relating to SMS communications shall not exceed the amount paid by the customer, if any, specifically for the SMS service giving rise to the claim.

17. Indemnification

You agree to defend, indemnify, and hold harmless Deluxe Smart Film® Corp, its owners, members, managers, officers, employees, contractors, affiliates, successors, agents, and representatives from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees where permitted by law) arising from: Your violation of these SMS Terms; Your provision of an unauthorized or incorrect mobile number; Your misuse of the SMS program; or Your violation of any applicable law or the rights of a third party.

18. Governing Law

These SMS Terms & Conditions shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles. Unless otherwise required by applicable law, any legal action relating to these SMS Terms shall be brought exclusively in the appropriate state or federal courts located in Miami-Dade County, Florida.

19. Changes to These Terms

Deluxe Smart Film Corp reserves the right to update or modify these SMS Terms & Conditions at any time. The revised version becomes effective immediately upon posting on our Website unless otherwise required by law. Your continued participation in our SMS program after any revisions constitutes acceptance of the updated Terms.

20. Contact Information

If you have questions regarding these SMS Terms & Conditions, please contact:

Deluxe Smart Film Corp
4080 NW 132nd Street, Unit J
Opa-locka, Florida 33054
United States
Phone: (305) 833-7887
Email: dsf@deluxesmartfilm.com
Website: www.deluxesmartfilm.com

21. Related Policies

These SMS Terms & Conditions should be read together with the following documents: Privacy Policy, Website Terms & Conditions, Terms of Sale, Cookie Policy, Accessibility Statement, Data Deletion Request Policy, Refund & Cancellation Policy, Shipping Policy, Warranty Policy, Installation Terms & Conditions, Measurement Accuracy Policy, Acceptable Use Policy, Disclaimer, and Limitation of Liability Policy.

These documents collectively form the legal framework governing your use of our Website, products, services, and communications.

Severability

If any provision of these SMS Terms & Conditions is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

No Waiver

The failure of Deluxe Smart Film Corp to enforce any provision of these SMS Terms & Conditions shall not constitute a waiver of that provision or any other provision.

Entire Agreement

These SMS Terms & Conditions, together with our Privacy Policy, Website Terms & Conditions, Terms of Sale, and all related legal documents incorporated by reference, constitute the complete agreement governing participation in the SMS messaging program offered by Deluxe Smart Film Corp.