Refund & Cancellation Policy

1. Scope

This Policy applies to: Smart Glass, Smart Film, Decorative Privacy Film, Solar Control Film, Safety & Security Film, Installation Services, Product-Only Sales, Commercial Projects, Residential Projects, Wholesale Orders, Dealer Orders, Custom Orders, Online Purchases, and Special Orders.

2. General Policy

Most products sold by Deluxe Smart Film Corp are manufactured, cut, or customized specifically for each customer. For this reason, refunds and cancellations are limited once production or procurement has begun.

Nothing in this Policy limits any rights that cannot legally be waived under applicable law.

3. Custom Manufactured Products

Unless otherwise required by law, the following items are non-returnable and non-refundable once production, fabrication, or customization has begun: Custom Smart Glass, Custom Smart Film, Custom-cut Window Films, Laminated Glass, Tempered Glass, Decorative Glass, Decorative Films, Specialty Films, Custom Electrical Components, Custom Wiring Harnesses, Pre-cut Materials, and Products manufactured to customer specifications.

Minor manufacturing tolerances, color variations, or dimensional variations within accepted industry standards do not constitute defects or grounds for cancellation or refund.

4. Deposits

A deposit may be required before production, ordering materials, scheduling installation, or reserving project dates.

Unless otherwise stated in writing:

• Deposits are applied toward the purchase price.
• Deposits reserve production capacity and installation scheduling.
• Deposits may become non-refundable once materials are ordered or production begins.
• Administrative and design work completed before cancellation may also be non-refundable.

5. Cancellation Before Production

Customers wishing to cancel an order before production begins must submit the request in writing.

If materials have not been ordered and production has not begun, the Company may, at its discretion: Approve the cancellation, Issue a full or partial refund, or Deduct reasonable administrative, design, processing, or transaction costs incurred prior to cancellation.

Approval of a refund is not guaranteed and will depend on the stage of the order.

6. Cancellation After Production Begins

Once production, fabrication, cutting, customization, or material procurement has begun, the order generally cannot be canceled.

In such cases: Deposits are non-refundable, Progress payments are non-refundable for completed work, Customers remain responsible for payment for work completed and materials purchased on their behalf, and The Company may recover reasonable costs incurred as a result of the cancellation.

7. Installation Cancellations

Customers requesting cancellation of scheduled installation services should notify the Company as soon as possible.

If an installation is canceled after technicians have been dispatched, materials delivered, or significant project preparation has occurred, additional charges may apply, including: Labor charges, Travel expenses, Equipment transportation, Project preparation costs, and Permit costs, if applicable.

If installation cannot proceed because the customer fails to provide access to the property or the site is not ready, the Company may charge reasonable trip, rescheduling, or standby fees.

8. Rescheduling Installations

We understand that schedules may change. Customers may request to reschedule an installation by contacting us in advance.

Reasonable efforts will be made to accommodate scheduling requests; however: Availability is not guaranteed, Additional charges may apply for repeated rescheduling, and Extended delays requested by the customer may require revised pricing due to changes in labor or material costs.

9. Product Returns

Because most products are custom manufactured, returns are generally not accepted.

Returns may be considered only if: The Company shipped the wrong product, The product contains a verified manufacturing defect covered by the Warranty Policy, or A return is authorized in writing by Deluxe Smart Film Corp.

Unauthorized returns may be refused or returned to the sender at the sender's expense.

10. Shipping Charges

Shipping, freight, handling, insurance, customs duties, brokerage fees, expedited shipping charges, and similar costs are generally non-refundable once products have been shipped.

Customers are responsible for providing an accurate shipping address. Additional charges resulting from incorrect shipping information provided by the customer are the customer's responsibility.

11. Damaged or Incorrect Products

Customers should inspect products immediately upon delivery.

Any visible shipping damage, shortages, or incorrect products should be reported: As soon as reasonably possible; and No later than five (5) business days after delivery.

Whenever possible, customers should: Retain all packaging materials, Photograph the damage, Notify both the shipping carrier and Deluxe Smart Film Corp, and Cooperate with any reasonable inspection or claims process.

Failure to report visible issues promptly may affect available remedies to the extent permitted by law.

12. Warranty Claims

Requests involving defective products should be submitted under the Company's Warranty Policy, not as refund requests. Warranty coverage, repair, replacement, or other remedies will be determined in accordance with the applicable Warranty Policy.

13. Financing Transactions

If a purchase is financed through a third-party financing provider: Financing approvals, payments, and loan terms are governed by the financing agreement, Refunds approved by Deluxe Smart Film Corp will be processed according to the financing provider's procedures, and The Company is not responsible for financing charges, interest, or lender fees imposed by third parties.

14. Chargebacks

Customers agree to contact Deluxe Smart Film Corp and make a good-faith effort to resolve any billing concerns before initiating a credit card chargeback or payment dispute.

Improper or fraudulent chargebacks may result in: Suspension of work, Cancellation of warranties where permitted by law, Collection efforts, Recovery of reasonable attorneys' fees and costs where permitted by law, and Reporting to payment processors or financial institutions as permitted by applicable law.

Nothing in this section limits the customer's legal rights to dispute unauthorized transactions.

15. Exceptions

Nothing in this Policy limits rights or remedies that cannot be waived under applicable consumer protection laws. Where applicable law provides greater consumer rights, those rights shall control.

16. Force Majeure

Deluxe Smart Film Corp shall not be liable for delays, cancellations, or failures to perform caused by events beyond its reasonable control, including but not limited to: Hurricanes, Floods, Fires, Pandemics, Labor shortages, Supply chain disruptions, Transportation delays, Government actions, Utility outages, Acts of war, Civil unrest, Terrorism, Cybersecurity incidents, and Other force majeure events.

The Company may reschedule work or modify project timelines as reasonably necessary.

17. Changes to This Policy

Deluxe Smart Film Corp reserves the right to modify this Refund & Cancellation Policy at any time. Any revisions become effective upon posting the updated Policy on our Website unless otherwise required by law. The "Last Updated" date at the top of this document reflects the most recent revision.

18. Contact Information

Questions regarding this Policy may be directed to:

Deluxe Smart Film Corp
4080 NW 132nd Street, Unit J
Opa-locka, Florida 33054
United States
Phone: (305) 833-7887
Email: dsf@deluxesmartfilm.com
Website: www.deluxesmartfilm.com

19. Related Policies

This Refund & Cancellation Policy should be read together with: Privacy Policy, Website Terms & Conditions, Terms of Sale, Cookie Policy, Accessibility Statement, Data Deletion Request Policy, SMS Terms & Conditions, Shipping Policy, Warranty Policy, Installation Terms & Conditions, Measurement Accuracy Policy, Acceptable Use Policy, Disclaimer, and Limitation of Liability Policy.

These documents collectively govern the purchase and use of our products and services.

Severability

If any provision of this Policy is determined to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

No Waiver

The failure of Deluxe Smart Film Corp to enforce any provision of this Policy shall not constitute a waiver of that provision or any other provision.

Governing Law

This Policy shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles. Unless otherwise required by applicable law, any legal action arising from this Policy shall be brought exclusively in the appropriate state or federal courts located in Miami-Dade County, Florida.

Entire Agreement

This Refund & Cancellation Policy, together with the Terms of Sale, Warranty Policy, Installation Terms & Conditions, Shipping Policy, Privacy Policy, Website Terms & Conditions, and all other related legal documents incorporated by reference, constitutes the complete agreement regarding cancellations, refunds, and returns for products and services provided by Deluxe Smart Film Corp.